Privacy Policy

1. Information We Collect

Ladson Auto Repair Shop collects information you provide directly to us, including:

• Personal Information: Name, phone number, email address, mailing address
• Vehicle Information: Year, make, model, VIN, license plate number, mileage
• Service History: Repair records, maintenance history, diagnostic results
• Payment Information: Credit card type (not full card numbers), payment history

2. How We Use Your Information

We use the information we collect to:

• Provide automotive repair and maintenance services
• Communicate with you about appointments and service updates
• Send appointment reminders and service recommendations
• Maintain accurate service records for your vehicle
• Process payments and maintain billing records
• Improve our services and customer experience
• Send promotional communications (with your consent)

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist us in operations (payment processing, parts ordering)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted data storage, secure payment processing, restricted access to customer records, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information and service records for as long as necessary to provide services and comply with legal obligations. Vehicle service records are typically retained for 7 years. You may request deletion of your personal information, though we may need to retain certain records for legal or business purposes.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of promotional communications
• Object to processing of your personal information
• Request a complete service history for your vehicle

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

By using our services or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.